Question 1

When should I engage a loss adjuster for a domestic claim?

Accepted Answer

It’s best to engage us as early as possible. Early involvement allows us to help document the loss properly, guide the claims process, and avoid delays or missing information.

Question 2

Do you work directly with my insurance company?

Accepted Answer

Yes. We liaise with insurers, assessors, and other stakeholders on your behalf, helping to streamline communication and ensure your claim progresses efficiently.

Question 3

Can you help if I’ve already lodged a claim?

Accepted Answer

Yes. We can step in at any stage of the process, whether your claim has just been submitted or is already underway and requires additional support.

Question 4

What information do I need to get started?

Accepted Answer

Typically, we’ll ask for your policy details, a brief description of the incident, and any supporting documents such as photos, quotes, or reports. We’ll guide you through anything else required.

Question 5

Do you assist with strata-related domestic claims?

Accepted Answer

Yes. We support both lot owners and strata stakeholders, helping clarify responsibilities and manage claims involving common property or shared areas.

Question 6

How long does a domestic claim usually take?

Accepted Answer

Timeframes vary depending on the complexity of the claim, the type of damage, and insurer requirements. Our role is to help minimise delays and keep the process moving.

Domestic

Insurance Claims Support

Expert Support for Domestic Claims

Types of Domestic Claims We Assist With

How We Can Assist

FAQ’s